Last Updated: June 2026
1. Introduction
NeoCityAI («Company», «we», «our», or «us») provides software solutions for automotive dealerships, including customer waiting management, operational analytics, communication tools, and related services.
This Privacy Policy explains how we collect, use, store, and protect information when customers use our websites, applications, and services.
2. Information We Collect
We may collect:
Dealership Information
- Company name
- Business address
- Contact information
- Authorized user accounts
Service Data
- Customer check-in information
- Advisor assignments
- Waiting time records
- Operational metrics
- Dashboard activity logs
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Usage analytics
3. How We Use Information
We use collected information to:
- Provide and maintain our services
- Improve platform performance
- Generate operational reports
- Authenticate users
- Enhance security
- Provide customer support
4. Data Security
NeoCityAI uses commercially reasonable security measures including:
- HTTPS encryption
- Role-based access controls
- Activity logging
- Secure cloud infrastructure
However, no system can guarantee absolute security.
5. Data Sharing
We do not sell customer data.
Information may be shared only:
- With authorized dealership personnel
- With trusted service providers
- When required by law
6. Data Retention
Information is retained only as long as necessary to provide services, comply with legal obligations, and maintain operational records.
7. Third-Party Services
Our platform may utilize third-party services including cloud hosting, analytics providers, email services, and notification systems.
These providers operate under their own privacy policies.
8. Your Rights
Customers may request:
- Access to stored information
- Corrections of inaccurate data
- Deletion of eligible information
- Account termination
Requests may be submitted using the contact information below.
9. Contact
For privacy-related inquiries:
Email: info@neocityai.com
Website: neocityai.com